Comments on: Guess what a Maybank customer service staff asked me http://www.mypennysense.com/guess-maybank-customer-service-staff-asked It's all about the penny and cents Sat, 12 Nov 2011 09:00:56 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: Mathew http://www.mypennysense.com/guess-maybank-customer-service-staff-asked/comment-page-1/#comment-777 Mathew Mon, 11 Oct 2010 09:51:25 +0000 http://www.mypennysense.com/?p=602#comment-777 My experiences: Maybank: Called customer service on some enquiries at 9am. Cust Svc ensured me the manager will call back, gave my contact details. Waited till noon no one called. I tried calling and the same cust svc personnel answered. I enquired and she said "I have already asked the manager to call you he will call you" but i said i only need some information and she said "its my lunch time now i cant answer you" SERIOUSLY!!! HSBC: Had taken an amanah loan and wanted to settle in full in March 2010. Got a redepmtion letter and charged RM50 for it. On the due date amount was not debited. Called in to Cust Svc n their answer "please leave the amount in the account and the bank will debit anytime" Obviously no debiting done. After months of calls got another redemption letter in September 2010 and was told that on the due date i have to instruct the bank to debit the account. Whats the point of giving me a due date I told them what the Cust Svc informed me in March and she said "sometime call agents will give wrong infomation" Duh! STOP WITH THE OUTSOURCING!!! CITIBANK: Cust Svc sucks like hell!!! The quality and style of Citibank in Malaysia has gone bad! Call centre staff give inconsistent information. Got themselves in trouble. RHB, EONBank, Diners Club etc ....need a serious REVAMP!!! My experiences:

Maybank: Called customer service on some enquiries at 9am. Cust Svc ensured me the manager will call back, gave my contact details. Waited till noon no one called. I tried calling and the same cust svc personnel answered. I enquired and she said “I have already asked the manager to call you he will call you” but i said i only need some information and she said “its my lunch time now i cant answer you” SERIOUSLY!!!

HSBC: Had taken an amanah loan and wanted to settle in full in March 2010. Got a redepmtion letter and charged RM50 for it. On the due date amount was not debited. Called in to Cust Svc n their answer “please leave the amount in the account and the bank will debit anytime” Obviously no debiting done. After months of calls got another redemption letter in September 2010 and was told that on the due date i have to instruct the bank to debit the account. Whats the point of giving me a due date I told them what the Cust Svc informed me in March and she said “sometime call agents will give wrong infomation” Duh! STOP WITH THE OUTSOURCING!!!

CITIBANK: Cust Svc sucks like hell!!! The quality and style of Citibank in Malaysia has gone bad! Call centre staff give inconsistent information. Got themselves in trouble.

RHB, EONBank, Diners Club etc ….need a serious REVAMP!!!

]]> By: KA http://www.mypennysense.com/guess-maybank-customer-service-staff-asked/comment-page-1/#comment-724 KA Fri, 06 Aug 2010 02:55:33 +0000 http://www.mypennysense.com/?p=602#comment-724 This is Malaysian that we are talking about. For malaysians, customer care or customer service is no longer about providing a service. It is providing anything and everything that they want regardless of whether the request is reasonable or not. It means breaking all the rules to get what they want. This is clearly seen in all the daily activities that Malaysians do from driving, shopping, requesting. There is never a respectful way of asking. To top it off, everyone never bother to get their facts right and starts to argue base on "customer is always right". Sad but true. Malaysians just want more...plain kiasu and greedy. It would be great to see people complaining and commenting about poor service in the shoes of the person delivering the service rather than receiving. This is Malaysian that we are talking about. For malaysians, customer care or customer service is no longer about providing a service. It is providing anything and everything that they want regardless of whether the request is reasonable or not. It means breaking all the rules to get what they want. This is clearly seen in all the daily activities that Malaysians do from driving, shopping, requesting. There is never a respectful way of asking. To top it off, everyone never bother to get their facts right and starts to argue base on “customer is always right”. Sad but true. Malaysians just want more…plain kiasu and greedy.
It would be great to see people complaining and commenting about poor service in the shoes of the person delivering the service rather than receiving.

]]> By: Penny http://www.mypennysense.com/guess-maybank-customer-service-staff-asked/comment-page-1/#comment-698 Penny Mon, 03 May 2010 01:25:54 +0000 http://www.mypennysense.com/?p=602#comment-698 I agree with Iris. Tiger50 is probably from Maybank :) I agree with Iris. Tiger50 is probably from Maybank :)

]]> By: iris http://www.mypennysense.com/guess-maybank-customer-service-staff-asked/comment-page-1/#comment-697 iris Sat, 01 May 2010 22:32:21 +0000 http://www.mypennysense.com/?p=602#comment-697 You shouldn't be bias from myopic thinking. Grow up & more constructive feedback, please. You shouldn’t be bias from myopic thinking. Grow up & more constructive feedback, please.

]]> By: Tiger50 http://www.mypennysense.com/guess-maybank-customer-service-staff-asked/comment-page-1/#comment-692 Tiger50 Mon, 26 Apr 2010 14:40:30 +0000 http://www.mypennysense.com/?p=602#comment-692 You guys are the reason why customer service is at its worst state. The hostility and disrespect nature of expectations is totally uncalled for. Get a life people. You guys are the reason why customer service is at its worst state. The hostility and disrespect nature of expectations is totally uncalled for. Get a life people.

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